New Talent – A Company’s Ongoing Talent Search Plan

By Molly Lopez, CAE, President/Owner

I had the opportunity to participate in a panel presentation at the AMC Institute 2011 Annual Meeting, alongside representatives from mid-size and large association management companies (AMCs). The topic of our presentation was, “Bringing New Talent into the AMC Fold.” The audience was made up of 200+ fellow AMC owners and suppliers who provide leadership, guidance, expertise and services to trade and professional associations around the world.

Because this information is transferrable to any business looking to grow and keep their talent pipeline full, several individuals asked me to post my handout from that session for access through Association Management, Ltd.’s blog and Facebook page.

Click here to read more.

Please follow our company twitter at http://twitter.com/AML_Tweets and become a Facebook fan at www.facebook.com/pages/Association-Management-Ltd/295857862967.

That’s My Story, And I’m Sticking To It!

By Molly Lopez, CAE, President/Owner

I attended a MAGICAL session at the AMC Institute on “Building a Business Through Storytelling,” by Disney Institute Facilitator Sharon Pleggenkuhle.

I would highly recommend looking into this speaker for a convention or event. You can visit www.disneyinstitute.com/PublicPrograms for more information.

Below are a few take-aways from that session that will help EVERYONE in business today to tell their story:

1. Storytell your culture (history, traditions, organizational identity).

2. Storytell your business practices (year in review, continuous improvement, quality service).

3. Stories should have a clear beginning, middle and end.

4. Stories should move listeners through: set up, action, outcome and lesson/point of story.

5. Dynamic tension (energy) makes storytelling engaging. Develop this through conflict, suspense, expectancy, competition, and marketplace.

6. Use of characters projects values, builds trust, incites passion and belief, shows knowledge, creates fairness.

7. Tone impacts and influences. Tones are sincere, candid/transparent, pleasant, not condescending.

8. Mood sets the desired outcome of the story. Inspirational (hope), motivational (act), and transformational (change).

9. Techniques:
- Make sure pace of speech is comfortable and facial expressions are inviting.
- Make eye contact with listeners.
- Listeners have no frame of reference, make them comfortable with important details of the story.

10. Dos & Don’ts:
- Ordinary down-to-earth language speaks to people.
- Choose length wisely.
- Be careful not to claim someone else’s story as your own.
- Do use inclusive language.
- D0 practice.
- Don’t begin a story with “I want to tell you a story.”
- Don’t say “this is a really funny story.”
- Don’t muddle a story with statistics.
- D0 focus on actions.

Leaders Collaborate at the ASAE Leadership Retreat

by Molly Lopez, CAE, President/Owner

Forgive me for the delayed blog post. Time flies when you are having fun!

As Vice Chair of the AMC Section Council, I had the privilege of representing the Council at the ASAE Leadership Retreat, held in New Orleans, LA, November 16 – 17, 2010. Over 110 ASAE volunteer and staff leaders representing 20 Committees and 11 Section Councils were in attendance.

Day one of the retreat allowed for an opportunity for collaboration between volunteers and staff surrounding ASAE volunteer structures, processes and satisfaction. Collaboration also took place regarding reinventing the ASAE Annual Meeting & Exposition. Strategic priorities were identified as an outcome of that day.

Day two of the retreat offered an interactive and dynamic dialogue between leaders of ASAE Committees and Section Councils to educate one another about their goals and purpose and to connect one another for potential relationship building and future collaboration.

Summaries of the Retreat and Volunteer Leaders meeting are available in ASAE’s Member2Member discussion forum at http://tinyurl.com/68aqqaz and http://tinyurl.com/5rffcq4.

What I Learned at the ASAE Technology Conference by Darcy Watson, IT Director

Everything I needed to know, I learned in Kindergarten ...
EXCEPT for what I learned at this year's ASAE Technology Conference and Expo!

Year after year, I’m amazed at the top-notch job the American Society of Association Executives does in presenting their annual Tech Conference. It’s the perfect blend of training on new technologies, best practices for Associations using those technologies and the use of those cutting-edge technologies to produce and facilitate the meeting. It’s a learning experience on so many different levels for the thousands of IT association professionals from across the country who participate. We take time out of our busy professional and personal lives to attend, in order to gain knowledge, perspective and insight into the technology issues facing our associations and nonprofits.

This year’s conference focused on the changing role of IT, mobility, technology strategy, business intelligence, web analytics, data security, systems solutions, cloud computing, web 3.0, and other technological advances that will enhance the way our associations do business.

Using electronic audience polling devices at the Town Hall meeting we learned in real-time that the current technology issues facing our associations are strategic social media, mobile apps, and digital publishing. We also had small group discussions to learn about each other’s association technology priority matrix.

During the General Session, we learned how mobile technologies are changing the face of associations. We know iPhones, iPads, Droids, Blackberries and other mobile technology tools are changing the lives of all Americans. At the conference, we learned how they can also help associations change the way they operate and communicate with stakeholders.

We also met with over a hundred exhibitors featuring hands-on demos and technology solutions. We chose from more than 70 high-level, practical education sessions to participate in. We competed in an electronic scavenger hunt by following clues, completing tasks and tweeting pictures of our finds. We contributed photos to the meeting’s Flickr photo pool from our cell phones. We used Foursquare to participate in the Trade Show Booth Crawl. We visited the Tech Hub to follow the social media excitement around the event. And we used the official conference mobile app to navigate the show floor with interactive maps, search the exhibitor directory, schedule and track our sessions and download whitepapers, demos and session handouts on our iPhones.

I’m here to say that the time spent is well worth the experience I took away and the information I was able to bring back for our clients.


Question: Is a wordle worth a 1,000 tweets?
This wordle highlights the most commonly used terms via tweets about the Tech Conference.

FREE: The Future of a Radical Price and the Impact on Your Association

Session Review by Molly Lopez, CAE, Association Management, Ltd.
Excellent Content Leaders: John Crosby, CAE, VP Communications, Software and Information Industry Associations and Jeff De Cagna, Chief Strategist and Founder, Principled Innovation LLC

I attended the ASAE and The Center’s 2010 Virtual Conference and wanted to share some of my informal notes with AML’s client associations and staff team.

This unique session focused on the impact of “free” (information, products, and member services) on associations. The bottom line is, “abundant information wants to be free, scarce information wants to be expensive.” Free products MUST be high quality, so people who pay, pay for higher quality.

So, how is “free” changing the rules of the game for associations? It is all about the business model and innovation.

Three areas in associations:

Membership - What is the impact of “free” on dues-paying association memberships?
• Associations may need to be ready to consider moving in the direction of eliminating dues (only if is it not a large part of the budget). *Note: Do not just jump into this decision! Look at the business model of the association, financial status and projections, take a reasonable amount of time to research and determine if this is a beneficial decision.
Considerations:
o Why should I pay dues if I can get the information myself and if I can form my own relationships?
o Freemium – an option different layers of access to some level of participation, information or service. (This model is debatable but doable as long as value pricing is communicated.)
o What is the relationship we want to have with the stakeholders going forward? Psychology of Participation: I make the choice to identify with this association, once I am over the hump to join, be sure to engage me.

Education – What is the impact of “free?”
o Invest every drop of funds into education and content (real and virtual).
o Create incentives for people who want to connect in a live environment (free valuable content that is usually for sale, technology prizes – IPAD).
o Virtual conferences offer a “substitution effect” for a live conference (not a replacement). People will attend who want the valuable content, wish they could go to the live conference but can’t for some reason, and will risk getting some of the information versus none at all. It is not as likely that a first time attendee will select the virtual conference (although savings on hotel and airfare may be motivation).
o Webinars are used for more time-sensitive information and should be priced based on value of the access to information. It people can find the information elsewhere for free, it should be free. If not, it is a premium.

Publishing – What is the impact of free on magazine and book publishing?
o Most content developed through an association is an area where effectively there is money to be made.
o The mobile piece is disruptive to traditional information sharing, but can be an advantage if users still want the information and it can be combined into a format with digital access.
o Mobile adds a complex layer as we continue to determine what users need. (Mobile devices and don’t forget Kindles.)
o The generation of content (research) is not cheap. Licensing and selling of information to non-members may have potential of the content is worth it. Value to people who have chosen not to join, revenue for the association.
o The world will be less likely to use print for the future (environmental and digital purposes).

How can we make “free” an opportunity for associations? Build a new paradigm.
How can we use it to better do what we are currently doing? What is the next generation of stakeholders? Where are they coming from?

Consider strategic (trends) and business model (capture value) implications.

Business Model Elements:
Cost: Key partners, key activities, key resources, costs
Value: Customer relationship, channels, clients, revenues
Value Proposition: Combines both revenues and costs

Long tail companies: Amazon, Lulu, Netflix (sell popular stuff and niche stuff).
1. Head (popular)
2. Niche (content for small communities)
3. Long Tail (products for profit)

“Business Model Innovation” – An intentional effort to be “thrivable” (capacity to flourish by capitalizing on the powerful forces that are irrevocably reshaping our society).

Innovation should create value for stakeholders combine all three:
- Value creation (fuzzy front end, imagination, fill gaps),
- Value delivery (deliver, execution, right cost structure, understand dynamics)
- Value capture (stop thinking of ourselves as non-profit organizations – we are tax exempt organizations who must be able to profit, have to have resources to invest in the valuable services in your organizations – purposeful profit).

It is time to think about things in a new way. Thick value is deep, meaningful and enduring value created in a manner consistent with association’s organic purpose.

FREE is here to stay – think of how our competitors are using it, get the conversations started, look at existing business models (what are we giving away for free – is it valuable, is it enough)?

How Volunteering Improves Your Chances of Promotion

By Molly Lopez, CAE, President/Owner

I attended a great Iowa State, U of I, UNI alumni networking luncheon this week. (Go Cyclones! Sorry, I had to say it.) I met some interesting people and the educational topic revolved around the importance of volunteering and mentoring.

It was good to attend this networking event as a volunteer and also as an owner of a firm that manages volunteers.

Take-Aways as an Employer: 73% of employers would employ a candidate with volunteer experience over one without (I agree!), and 94% of employees who volunteered to learn new skills benefited by improving their chances of being promoted (Interesting!).

Personal/Professional Take-Aways:
• Reasons to volunteer (make a difference, build professional/personal contacts, meet new people, better your community or profession, develop new job skills, do something as a family or team, put your passion to a purpose);

• Selecting volunteer opportunities (research organization, consider how you can benefit, think about your talents to contribute, know time commitment and commit);

• Mentoring (Mentor Benefits: exposure to new skills/technology/resources, a challenge, self-worth, fosters positive change, a way to give back, create a legacy, and Mentee Benefits: enhances career plans, increases networking/references, gain support, insider perspective, exposure to diverse experiences, fosters positive change).
Mentoring is ageless: everyone needs counsel, advice, role models and/or tough love.

PDI Integrates Global Trends Research into Strategic Planning

Professional Developers of Iowa (PDI) Leaders Integrate Global Trends Research into Strategic Planning

PDI’s management firm, Association Management, Ltd. (AML), introduced important research from the American Society of Association Executives (ASAE and The Center)to PDI's Board of Directors. This research is regarding the 50 Key Trends and 20 Patterns of Change within the association industry.

The Designing Your Futures research provides critical perspectives on the changing future global environment, addressing:
• Socio-demographic,
• Technological,
• Economic,
• Political,
• and Environmental change.

AML President/Owner Molly Lopez, CAE, states, “This Global Trends information helps our association clients to better formulate their strategic plans and prepare for emerging threats and opportunities.”

Three objectives were recommended for consideration by AML to PDI’s leaders:
1. Introduce critical trends, ideas and developments that could have an impact on PDI and their members over the next five to ten years,
2. Identify the key challenges that these trends create for PDI’s leaders as they develop their longer-term strategies, and
3. Provide a strategic framework for making key choices and decisions about the preferred future of PDI.

According to AML Account Executive Lynn Harkin, who is assigned as PDI’s Executive Director and facilitated the process, “PDI’s leaders embraced the Global Trends research information. They were surveyed about the 50 Trends and five top Trends emerged.”

PDI’s Top Five Trends:
1. Pay-as-you-go and “freemium” services becoming more prevalent business models,
2. Internet continues transforming government, governance and business,
3. Education falling behind employers’ expectations,
4. Baby boomer retirement and un-retirement, talent shortages,
5. Evolving personal technology, “ecosystems”: intuitive, visual and smart.

PDI leaders also understand the Patterns of Change that surround their top five Trends:
• Expanding business agenda,
• Rethinking talent, education and training,
• Global Internet explosion,
• Economic power shifts,
• A society in transition.

“This information now serves as an overlay to strategic discussions about PDI’s primary purposes.” said PDI President Jason White. “PDI is an association of professional economic development personnel affiliated for the purpose of furthering the development of the economic base of the State of Iowa.”

PDI’s Primary Purposes:
*Fostering cooperation and mutual support among the members;
*Using the collective expertise of the members to provide guidance and direction to policymakers as it pertains to economic development;
*Working consistently to enhance the long-term competitive posture of the State of Iowa as it pertains to economic development;
*Providing the means for members to informally exchange ideas and development techniques; and
*Affording members the opportunity to enhance their knowledge, expertise, confidence, and professionalism through a varied program of educational activities.

PDI has been an association client of AML since 2003. AML is the only internationally accredited association management company in Iowa. Visit: http://www.aml.org/.

For more information about the Designing your Future publication, visit: http://asaecenter.org/Marketplace/BookstoreDetail.cfm?ItemNumber=35492.